Warranty Policy


– Please fill out the form provided below, completing all required fields and including photos of the item in question. Upon completion, form will be sent to the customer service and warranty claim teams.

–  If you have not heard from us in 24 hours, please contact customerservice@afdistributors.com

– Warranties are only applicable to the original purchaser and are non-transferrable.

– AF Distributors submits warranty claims to the manufacturers on the customer/dealer’s behalf via a completed warranty form (attached).

– Warranty decisions, once submitted, are at the sole discretion of the manufacturer.

– Warranty parts are subject to manufacturer availability, and will be shipped at the manufacturer’s availability.

– Some manufacturers will only send to a distributor or dealer, and additional shipping costs may apply.

– Our Customer Service and Warranty Teams will communicate updates when provided, as we work through the warranty process with the manufacturer.

– Customer is responsible for the cost of the replacement unit and freight. Customer will be credited once AFD receives the credit from the manufacturer.

– All additional inbound and outbound shipping charges not covered by the manufacturer’s warranty will not be the responsibility of AFD or Arizona Fireplaces.

Warranty Form

  • Dealer Information

  • Consumer Information

  • Product Information

  • Description of Problem

  • Please provide correct part number. If you are unsure of part number, please contact product manufacturer to obtain part number prior to submission. Blank or unknown entries will be delayed in submission, due to lack of information.
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    Accepted file types: jpg, gif, png, pdf, jpeg.